Service Satisfaction Guarantee
Last Updated: 2024-02-20
1. Coverage & Limitations
This policy applies to all services provided by ViveScript Solutions LLC., including:
- Custom software development projects
- SaaS product subscriptions
- Technical consulting services
- Pre-built digital templates
Excludes open-source contributions and community-driven projects.
2. Refund Eligibility Matrix
| Service Phase | Refund % | Timeframe |
|---|---|---|
| Pre-development | 100% | 7 days post-payment |
| Active development | Pro-rata based on milestones | Phase completion + 3 days |
| Post-delivery | Case-by-case assessment | 30 days from delivery |
3. Resolution Process
- Technical Review: Our engineering team will audit the project
(3-5 business days) - Mediation Offer: Proposed solutions to resolve issues
- Additional development hours
- Architecture redesign
- Alternative implementation
- Refund Calculation: If mediation fails
(Based on work completed value)
4. Financial Considerations
All refunds processed through our secure payment gateway:
Stripe Refund Policy(PCI-DSS Level 1 Certified)
- 3.5% payment processing fee non-refundable
- Cross-border transaction fees may apply
- Refund timeline: 5-10 business days
5. Dispute Resolution
In case of unresolved disputes, we adhere to:
- AAA Commercial Arbitration Rules
- EU Online Dispute Resolution Platform
- State-specific consumer protection laws
6. Technical Support
Billing Department:
info@vivescriptsolutions.com
Emergency Support:
+8801819062270
Available Mon-Fri 9AM-5PM (GMT+6)
Document ID: REFUND-2024-02-20 | Reviewed by Legal Team