Service Satisfaction Guarantee
Last Updated: 2024-02-20
1. Coverage & Limitations
This policy applies to all services provided by ViveScript Solutions LLC., including:
- Custom software development projects
- SaaS product subscriptions
- Technical consulting services
- Pre-built digital templates
Excludes open-source contributions and community-driven projects.
2. Refund Eligibility Matrix
| Service Phase | Refund % | Timeframe |
|---|---|---|
| Pre-development | 100% | 7 days post-payment |
| Active development | Pro-rata based on milestones | Phase completion + 3 days |
| Post-delivery | Case-by-case assessment | 30 days from delivery |
3. Resolution Process
Technical Review:
Our engineering team will audit the project (3-5 business days)
Mediation Offer:
Proposed solutions to resolve issues
- Additional development hours
- Architecture redesign
- Alternative implementation
Refund Calculation:
If mediation fails (Based on work completed value)
4. Financial Considerations
All refunds processed through our secure payment gateway:
- 3.5% payment processing fee non-refundable
- Cross-border transaction fees may apply
- Refund timeline: 5-10 business days
6. Technical Support
Billing Department: billing@vivescriptsolutions.com
Available Mon-Fri 9AM-5PM (GMT+6)